Friday, 2 July 2010

The Two Faces of Customer Service

The award for the most dour faced shop assistants must go to RS McColl in the High Street where I think they are trained to look as disinterested as possible, to talk to each other whilst serving you and to ask if you have anything smaller when you hand over a tenner.

On the other hand at Morning, Noon & Night there is a young guy who is so sycophantic that he is either trying to brighten his and your day, or he is pulling your leg.


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